Privacy Policy

1. Introduction

Sarpanch360 ("we", "our", or "the Company") operates the election campaign management app and website (sarpanch360.com). This Privacy Policy explains how we collect, use, store and protect your information when you use our services. By using our services, you agree to the terms of this Policy. This Policy has been drafted with reference to the provisions of India's Digital Personal Data Protection Act, 2023 (DPDP Act).

2. You and Us — Data Fiduciary vs. Data Processor

Under the DPDP Act, when you (the candidate/campaign team) enter data about a voter, family or resident into the app, you are the "Data Fiduciary" for that data — meaning it is your responsibility to ensure that person understands why their data is being collected and, where required, that their consent is obtained. Sarpanch360 acts as the "Data Processor" for this data — we simply provide the platform to securely store and process it on your behalf, and we act only on your instructions. In practice, this means it is your responsibility to inform a villager (at least verbally) why their information is being recorded when you collect it.

3. Information We Collect

• Account Information: name, phone number, email, and panchayat/ward name, which you provide when signing up or booking a demo.
• Campaign Data: team members, family/voter data, visit records (which may include GPS location), attendance/selfie verification data, posters and other content you upload or enter into the app.
• Usage Data: technical data related to your use of the app and website, such as device type, IP address and log information.
• Communication Data: a record of your conversations with us when you contact us via WhatsApp, phone or email.

4. How We Use Your Information

• To provide the app's services (team management, analytics, etc.) to you
• To contact you for demo bookings and customer support
• To improve our services and develop new features
• To comply with legal obligations and prevent fraud

5. Voter & Family Data

Any voter/family data you enter in the app remains entirely your (the candidate's) property. Sarpanch360 uses this data only to provide the service to you and does not sell it to any third party, nor share it with any other candidate or campaign.

6. Data Sharing

We do not sell your information to anyone. We share information only in the following situations: (a) with your consent, (b) with trusted technology partners (such as hosting, messaging/notification, and AI-assistance providers) who help us run the platform and who access data only to the extent necessary to provide their service, or (c) where required by law. Some of these partners may be located outside India — in such cases, we aim to share as little personal data as possible.

7. Data Retention

We retain your data only for as long as it is necessary for the purpose it was collected, or for as long as your subscription remains active. After your subscription ends, you may request that we delete your campaign data (including voter/family records), which we will complete within a reasonable time unless retention is legally required. Records that the law requires us to keep (such as payment/invoice information) may be retained for longer, as applicable rules require.

7A. Account & Data Deletion

You can request deletion of your account and associated personal data at any time by emailing us at work@sarpanch360.com from your registered email or mobile number. We will verify the request and delete your account and associated personal data within a reasonable time, except for information we are legally required to retain (such as payment/invoice records).

8. Data Security

We adopt industry-standard technical and organisational measures to keep your data secure — including encryption of sensitive identity information (such as Aadhaar). However, no transmission over the internet can be guaranteed to be 100% secure, so we cannot guarantee absolute security. In the event of any data breach, we will provide the notifications required under applicable law to affected users and the relevant authority.

9. Your Rights (Data Principal Rights)

Under the DPDP Act, the individual whose data has been collected (the Data Principal) has the following rights:

• The right to access information collected about them
• The right to correction of incorrect or incomplete information
• The right to erasure of information once it is no longer necessary
• The right to grievance redressal
• The right to nominate another person to act on their behalf in the event of death or incapacity

To exercise these rights, please first contact your candidate/campaign team (who is the Data Fiduciary), or write to us at the email below — we will help route the request to the relevant Data Fiduciary.

10. Children's Data

The minimum age to create an account and use Sarpanch360 is 18 years — we do not allow anyone under 18 to create an account. However, since this app is built to record family-level data at the gram panchayat level, a household's details may include basic information (such as name, age, relationship) about minor family members, entered by the campaign team (the Data Fiduciary). We do not use any such minor's data for advertising, profiling, or tracking. The responsibility for recording this information and ensuring any necessary consent rests with the candidate/campaign team entering the data.

11. Grievance Officer

In accordance with the requirements of the DPDP Act, we have appointed a Grievance Officer whom you may contact with any complaint relating to your information:

Grievance Officer, Sarpanch360
Email: work@sarpanch360.com
Phone: +91 9251242261

We will make every effort to resolve your complaint as promptly as possible and within a reasonable timeframe.

12. Changes to This Policy

We may update this Policy from time to time. Any significant changes will be posted on this page, along with an updated "Last updated" date.

13. Contact Us

For any questions related to privacy, email us at: work@sarpanch360.com or teamsarpanch360@gmail.com.